Refund Policy

At ModeviaWear.com, we are committed to providing excellent customer service and ensuring a smooth and fair shopping experience for every customer.

⚡ Fast Support • Fair Refunds • Customer Satisfaction First

📦 Eligibility for Refund, Return & Replacement

1. Order Delays

  • Orders are considered delayed if not delivered within the estimated timeframe shown at checkout.
  • Customers should first contact their local post office before submitting a dispute.
  • Delays may occur due to customs or incorrect shipping details.

2. Orders Not Received

  • If tracking shows “delivered,” refunds are not available.
  • If the order is not received, proof from the local courier or post office is required.

3. Damaged Products

  • Full refund or replacement for severely damaged items.
  • Partial refunds may apply for minor cosmetic damage.
  • Claims must be supported with photo or video proof.

4. Incorrect or Missing Items

  • Full replacement or refund for wrong items sent.
  • Missing parts may qualify for partial refund or resend.
  • Size issues require photo proof with measurements.

5. Order Cancellations

  • Orders can only be cancelled before processing or shipping.
  • Customized or pre-order items cannot be cancelled after payment.

📩 How to Submit a Claim

  • Provide clear photo/video evidence of the issue
  • Include order details and screenshots of communication
  • Return items if requested by support team
⚠ Claims without proper proof may be rejected.

⚠️ Important Notes

Dispute Deadline: Must be submitted within 7 days of delivery or expected delivery date.

Force Majeure: We are not responsible for delays caused by natural disasters, pandemics, customs issues, war, or other uncontrollable events.

Non-Trackable Shipping: Orders shipped via non-trackable methods may not qualify for disputes.

Unauthorized Returns: Will not be accepted without prior approval.

🚫 Non-Refundable Situations

  • Change of mind after purchase
  • Incorrect order placed by customer
  • Delays caused by customs or courier issues
  • Items with no manufacturing defect
  • Minor packaging damage

🌍 Additional Policy Information

  • Orders marked as completed or closed cannot be disputed
  • Some shipping methods may not support disputes
  • Refunds are processed only after inspection and approval
  • Return shipping must be pre-approved

💬 Need Help?

If you are unsure whether your order qualifies for a refund or replacement, please contact our support team.

Email: support@modeviawear.com